Subscription Terms

About these terms

These Subscription Terms govern the commercial relationship between you and Twira Ltd, a company registered in England and Wales (company number 17178961), with its registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom when you purchase a Pro or Enterprise subscription to Twira. They apply in addition to the End User Licence Agreement at https://twira.com/legal/eula, which separately governs your right to install and use the Software.

They also contain website terms of use that apply to anyone using https://twira.com (the "Site").

1. Subscription plans

Current pricing is published at https://twira.com/pricing. We may revise pricing on at least 30 days' notice; revised pricing takes effect on your next renewal.

• Free, Graph code intelligence (Index, Code Search, Code Read). Free for ever, for Personal Use, in line with the EULA.
• Education, Full Pro capability, free, for verified students and academic staff at recognised institutions. Activated by registering with a valid institutional email address (a .edu address or a recognised equivalent in your jurisdiction) and re-verified annually. Education access is governed by the EULA's Education Use grant.
• Pro, US$29.99 per month (or the published annual equivalent). One developer, for Commercial Use after the EULA's 14-day trial.
• Enterprise, bespoke contract for organisations with custom deployment, single sign-on, dedicated support, custom redaction policies, or audit-retention requirements. Priced on enquiry.

2. Billing and payment

• Subscriptions are billed in US dollars via Stripe.
• Merchant of record. Twira Ltd is the merchant of record for every subscription sale. Stripe acts as our payment processor and, for tax-collection purposes only, as our Stripe Tax service provider.
• Tax. Stripe Tax computes and collects VAT, GST, US state and local sales tax, and equivalent indirect taxes where Twira Ltd is registered to collect them, and adds those taxes to your invoice at checkout. Twira Ltd is responsible for remitting those taxes to the relevant authorities. In jurisdictions where reverse-charge applies (for example, B2B sales within the EU where you have provided a valid VAT identification number), the invoice will reflect that treatment.
• Billing cycles are monthly or annual; the cycle begins on the date you first activate your subscription. Charges for each cycle are taken in advance.
• You authorise us, via Stripe, to charge the payment method on file at each renewal. A valid payment method must be on file at all times during an active subscription.

3. 14-day Pro evaluation

New Pro subscribers may activate a 14-day evaluation by running the `twira login` command or by signing up via the install page. The evaluation requires no card, just a quick sign-in (Google, GitHub, or an email link). At the end of the evaluation, you choose either to enter a paid Subscription or to drop back to the Free tier; the data you produced during the evaluation stays on your machine. The 14-day evaluation is granted once per verified account.

4. Education access

Education access activates on verification of an eligible institutional email address and remains active for 12 months, after which we may ask you to re-verify. Education access ends automatically if you cease to be a student or member of academic staff at the verified institution, or if you fail to re-verify within 30 days of being asked. Education access is governed by the EULA's Education Use clause; if your circumstances change and you intend to continue using the Software for Commercial Use, you must move to a paid Subscription.

5. Renewal

Subscriptions renew automatically at the end of each billing cycle unless cancelled. Renewal is at the then-current rate for your plan; where pricing has changed, we will have given you at least 30 days' notice before the change takes effect.

6. Cancellation

You may cancel at any time from your billing portal. Cancellation takes effect at the end of the current billing cycle; you retain access to paid features until that date and then revert to the Free tier. We do not pro-rate refunds for partial cycles, except in the refund cases below.

7. Consumer right of withdrawal (UK and EU consumers)

If you are a consumer ordinarily resident in the United Kingdom or the European Economic Area, you have a statutory right to cancel a digital-content or digital-service purchase within 14 calendar days of entering into the contract, without giving any reason, under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Directive 2011/83/EU (as amended).

Because the Software is supplied as a digital product that is delivered electronically and is usable immediately on installation, the 14-day cooling-off period otherwise applies until you begin to use the paid features of the Software. When you activate a paid Subscription you will be asked to confirm that you wish to receive the digital service immediately and that you understand you will lose your right to cancel under those Regulations once you start to use it. If you proceed on that basis, your statutory right to cancel ends at that point, but the contractual refund mechanism in the next section continues to apply.

8. Refunds

• 14-day refund window, contractual, on the first paid charge of any Subscription, we offer a full refund within 14 calendar days of the charge, no questions asked. This is in addition to any statutory rights you have as a consumer and does not require the statutory cooling-off period above to be available.
• After 14 days, refunds are considered on a case-by-case basis for verifiable service failures or billing errors.
• For annual subscriptions cancelled mid-term outside the 14-day window, we may offer a pro-rated refund at our discretion.
• Refunds are returned to the original payment method via Stripe.
• Where you exercise a statutory consumer right of cancellation under the previous section before you have begun to use the paid features, the refund is full and unconditional.

9. Service availability

Twira runs primarily on your own machines, so availability of the Software itself does not depend on our infrastructure. Two services do depend on us:

• Licence activation, needed at install and periodically thereafter to confirm an active Subscription. We aim for 99.9% availability on a rolling 30-day basis; planned maintenance is excluded from this aim. Outages do not, by themselves, invalidate your licence; the Software is designed to retain your last-known-valid licence state through reasonable outages.
• Stripe billing and Stripe Tax, operated by Stripe under their own service-level commitments. We have no service-level guarantee over Stripe and our liability for Stripe-side outages is limited accordingly.

10. Suspension and termination

We may suspend or terminate your Subscription, on reasonable notice where it is safe to do so, for any of the reasons listed below. Termination of a Subscription does not, by itself, terminate the EULA, but it does terminate the Commercial Use rights the Subscription conferred.

• Non-payment after a 7-day grace period.
• Material breach of these terms or of the EULA.
• Use of the Software in violation of applicable law, sanctions, or export controls.
• A binding request from a competent authority.

11. Use of the website

In addition to the subscription terms above, the following terms apply to anyone using the Site:

• You may browse the Site, share links to its pages, and reference its content in good faith.
• You may not scrape the Site for purposes that violate the bot policy at /robots.txt.
• You may not impersonate Twira or Twira Ltd.
• You may not use the Site to introduce malicious code, attack infrastructure, or otherwise interfere with its operation.
• Content on the Site is owned by Twira Ltd or licensed for our use; you may not republish substantial portions without our prior written permission.

12. Confidentiality

Information you share with us in support requests, pilot conversations, or commercial negotiations will be treated as confidential and used only for the purpose for which it was shared. We will not publicly identify you as a customer or partner without your prior agreement. Information we publish under our own brand (blog posts, release notes, public roadmaps) is not confidential.

13. Dispute resolution and informal-resolution first

If you have a dispute about your Subscription, please contact us first using the compliance form at /contact?topic=compliance. We will respond within 10 business days and will make a reasonable, good-faith attempt to resolve the dispute informally over a further 30 calendar days before either of us starts formal legal proceedings. This clause does not prevent either of us from seeking interim or injunctive relief in any competent court at any time, and does not affect your statutory rights as a consumer.

14. Governing law and jurisdiction

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or related to these terms, except that where you are a consumer ordinarily resident in another jurisdiction this clause does not deprive you of the mandatory protections of the law of that jurisdiction.

15. Consumer statutory rights are preserved

Nothing in these terms excludes, restricts, or modifies any non-excludable statutory right that you have as a consumer under applicable law, including under the UK Consumer Rights Act 2015, the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the Digital Content Directive (EU) 2019/770 as transposed in your member state.

16. Updates to these terms

We may update these terms from time to time. Material changes will be notified by email to active subscribers at least 30 calendar days in advance. Continued use of the Subscription after a material change takes effect constitutes acceptance; you may cancel before the effective date if you do not accept the change.

17. EULA boilerplate applies (sole remedy, time bar, force majeure, severability)

The boilerplate provisions of the EULA, namely clauses 22 (Refund and termination as sole remedy), 23 (Time limit on claims), 24 (Force majeure), and 25 (Severability and survival), apply to these Subscription Terms in addition to the EULA, except to the extent these Subscription Terms specifically provide otherwise. Where a specific provision of these terms conflicts with one of those EULA clauses, the specific provision of these terms controls; in every other case the EULA clauses operate in parallel.

Contact

Billing, subscription, or dispute-resolution questions: submit the contact form at /contact?topic=general.